Company Profile:
Name: RidgeLine Building Supply
Industry: Construction materials (lumber, roofing, drywall, and fasteners)
Locations: 4 distribution centers + regional job-site delivery fleet
Old System: Legacy on-premise software + spreadsheets + paper tickets
New System: Cloud-based ERP tailored for building materials distribution
The Challenge
RidgeLine Building Supply had been using the same software for nearly 15 years. While it worked for basic inventory and billing, it wasn’t built for a growing, multi-location distributor.
Here’s what they were struggling with:
Outdated inventory data across all four locations
Manual workarounds for delivery scheduling and order updates
Paper-based workflows for picking, loading, and proof of delivery
Limited reporting that made forecasting and purchasing a guessing game
Lack of real-time visibility for sales reps and yard managers
The system couldn’t keep up—and the cracks were starting to show in customer satisfaction, delivery delays, and lost time.
The Solution: A Modern ERP Built for Distributors
After evaluating several platforms, RidgeLine chose a modern cloud-based ERP with features tailored for their industry, including:
Real-time multi-location inventory tracking
Mobile access for sales, yard, and delivery teams
Integrated quoting, order entry, and dispatching
Barcode scanning and paperless proof-of-delivery
Automated reporting dashboards for purchasing, sales, and operations
The implementation was phased over six months, starting with one location as a pilot before rolling out company-wide.
The Results (First 12 Months)
✅ Inventory Accuracy Jumped from 76% to 97%
Real-time updates and barcode scanning eliminated double entries and made cycle counts faster. Each yard could now trust the system instead of second-guessing it.
🚛 30% Faster Order Fulfillment
Sales reps could see inventory availability in real time. Yard staff received digital pick tickets instantly. No more back-and-forth phone calls or paper delays.
📱 Field Teams Gained Mobile Access
Delivery drivers used tablets to check loads, capture signatures, and log job-site issues. Sales reps accessed quotes and account info from the road—without calling the office.
💰 Quoting and Invoicing Became 2x Faster
With pricing tiers, customer profiles, and historical data baked into the ERP, quoting accuracy improved, and invoicing errors dropped significantly.
📊 Leadership Got a Clear View of the Business
Dashboards tracked daily sales, order backlog, yard performance, and product movement across all locations—without waiting for manual reports.
Lessons Learned
Start with clean data. RidgeLine invested time up front to clean customer, product, and pricing data—avoiding post-migration headaches.
Train by department. Instead of one-size-fits-all training, they customized sessions for warehouse teams, drivers, finance, and sales.
Don’t recreate old processes. The company used the ERP rollout as a chance to improve workflows, not just digitize outdated ones.
Expect a dip before a lift. The first few weeks were bumpy, but with solid support and internal champions, adoption took off quickly.
Final Thought
For RidgeLine, moving off a legacy system wasn’t just an IT project—it was a business transformation. The modern ERP system became the backbone of their operations, allowing them to scale confidently, serve customers better, and run leaner.
If your current system is holding you back, the right ERP can turn daily frustration into long-term momentum—if you’re willing to plan, commit, and evolve.
