ERP implementation can be a game-changer for distributors—if it’s done right. But for many companies, the excitement of new software fades quickly into frustration when the rollout doesn’t go as planned. Delays, surprise costs, resistance from users… and suddenly, what was supposed to streamline operations becomes a daily headache.
Buyer’s remorse is real—and often avoidable. Here’s how to sidestep the most common ERP implementation pitfalls and set your distribution business up for long-term success.
- Don’t Fall for the “One-Size-Fits-All” Pitch
The Pitfall:
Some ERP vendors claim they work for any industry. But if they don’t understand the unique needs of distributors—especially in the building materials world—you’ll end up bending your business to fit the software, not the other way around.
How to Avoid It:
Choose a vendor with proven distribution and inventory experience
Ask for examples of customers in your industry
Prioritize ERP systems that offer construction supply–specific features (e.g., multi-UOM, delivery scheduling, load building)
- Don’t Underestimate Internal Resources Required
The Pitfall:
Distributors often think ERP implementation is “set it and forget it.” In reality, it takes cross-departmental time, input, and buy-in to get it right.
How to Avoid It:
Build a cross-functional team (ops, sales, finance, warehouse)
Dedicate internal champions to help drive adoption
Set realistic timelines and avoid rushing to go-live
- Don’t Skip the Process Review
The Pitfall:
Too many businesses just replicate broken or outdated processes in a new system.
How to Avoid It:
Use the ERP rollout as a chance to improve workflows, not just digitize them
Map out how orders, transfers, returns, and deliveries currently work—and how they should work
Customize your ERP to reflect your real-world operations, not just your old habits
- Don’t Ignore Data Quality
The Pitfall:
Dirty, inconsistent, or duplicated data ruins ERP functionality. If your item records, pricing, or customer accounts are a mess, your ERP will be too.
How to Avoid It:
Clean and validate your data before migration
Standardize SKUs, UOMs, and naming conventions
Assign clear ownership for maintaining clean data after go-live
- Don’t Forget About Training and Change Management
The Pitfall:
Even the best ERP system won’t deliver results if your team doesn’t know how to use it—or doesn’t want to use it.
How to Avoid It:
Offer hands-on training by role (not just general sessions)
Build in time for practice before going live
Communicate early and often about the why behind the system change
Keep support available for post-launch questions
- Don’t Overlook Hidden Costs
The Pitfall:
Upfront ERP pricing often leaves out things like implementation, training, customizations, add-on modules, and long-term support.
How to Avoid It:
Ask for a full 3- to 5-year total cost of ownership (TCO) breakdown
Clarify what’s included—and what’s extra (especially mobile access, reporting, and integrations)
Budget for contingencies: most ERP projects run over time or over budget without good planning
- Don’t Rush the Go-Live
The Pitfall:
Trying to hit a go-live deadline too fast can lead to incomplete setup, poor training, and major disruption.
How to Avoid It:
Run a soft launch or pilot phase first
Test your workflows in real scenarios—order entry, picking, delivery, returns
Be flexible—postponing go-live by 2 weeks is better than cleaning up chaos for 6 months
Final Thought
ERP buyer’s remorse usually comes from underestimating what it takes to make the system work for your business. The software itself might be solid—but without the right planning, preparation, and team alignment, even the best platform will fall short.
Treat your ERP project like a business transformation—not just a tech upgrade. When you do, you’ll avoid the common traps and get the results you actually paid for: better visibility, smoother workflows, and a system that supports your growth.
