Yard employees play a critical role in the daily rhythm of any distribution or construction supply business—coordinating trailers, tracking inbound/outbound shipments, and keeping the operation moving. But when it comes to adopting ERP systems, yard teams are often left behind or trained ineffectively.
If you’re rolling out an ERP platform and want full adoption from the ground up, avoiding common upskilling mistakes is key.
Here are the most frequent missteps in training yard staff on ERP usage—and exactly how to avoid them.
❌ Mistake #1: Assuming One-Size-Fits-All Training Works
Why it happens:
Companies often roll out the same ERP training for office teams, warehouse staff, and yard employees—ignoring the unique environment and workflow in the yard.
The fix:
✅ Create role-specific ERP training modules tailored to what yard employees actually need:
Updating load status
Assigning trailers to docks
Logging yard movements
Use visual, task-based content that reflects how they work, not just what the system can do.
❌ Mistake #2: Overloading With Tech Jargon or Complexity
Why it happens:
ERP systems are feature-rich—but yard employees don’t need to know every button, tab, or backend logic.
The fix:
✅ Simplify the interface and use plain language.
Highlight only the features relevant to their job
Use icons, color codes, and step-by-step visuals
Skip the jargon—replace “module navigation” with “how to check if a dock is open”
Less confusion = faster adoption.
❌ Mistake #3: Not Training in the Actual Work Environment
Why it happens:
Training often happens in break rooms or offices—far from the yard’s workflow.
The fix:
✅ Train in the actual environment using:
Tablets or devices they’ll use in real-time
Live scenarios (e.g., “Check in a trailer and assign it to Dock 3”)
Just-in-time learning: QR codes posted at stations that link to micro-videos
Practical, hands-on learning sticks better than slide decks.
❌ Mistake #4: Relying Solely on Supervisors to Train
Why it happens:
Supervisors are busy—and not all are natural trainers. Yard teams need more than a quick demo and “good luck.”
The fix:
✅ Identify and train peer ERP champions in the yard.
Let experienced team members support onboarding
Empower them to answer day-to-day ERP questions
Reward them for helping drive adoption
Peer training builds trust—and fills the gaps that formal training can’t.
❌ Mistake #5: Not Providing Ongoing Support
Why it happens:
Once ERP is “live,” support fades and yard teams revert to paper, radios, or outdated processes.
The fix:
✅ Set up a system for continuous support and reinforcement:
Mobile help buttons or chat access
Quick reference guides near stations
Weekly “refresher tips” during shift huddles
The first few weeks post-rollout are make-or-break—stay close, not hands-off.
❌ Mistake #6: Ignoring Feedback From the Floor
Why it happens:
Leaders assume if no one complains, everything’s fine. But many yard workers won’t speak up unless directly asked.
The fix:
✅ Build in regular feedback loops:
2-minute weekly surveys (paper or digital)
Roundtable check-ins with supervisors and peer trainers
A visible “we changed this because you said so” board
When employees feel heard, they’re more likely to engage—and adopt the tools you’re giving them.
❌ Mistake #7: Not Connecting the “Why” Behind the System
Why it happens:
If yard teams don’t understand how ERP helps them—not just the business—they won’t see the point.
The fix:
✅ Show how ERP benefits their day-to-day:
Fewer radio calls
Less manual paperwork
Faster trailer turnaround
More accurate shift performance tracking
Tie the system back to their success, speed, and sanity.
Final Thoughts
Upskilling your yard employees for ERP success isn’t about giving them more tasks—it’s about giving them better tools, clearer instructions, and stronger support.
Avoid these common mistakes, and you’ll build more than just ERP adoption—you’ll build a team that’s confident, efficient, and fully connected to the rest of your operation.
