In the competitive building materials industry, providing a seamless onboarding experience is key to retaining customers and driving satisfaction. Buildix ERP’s customer portals offer an effective platform to deliver onboarding videos, guiding users through product features, ordering processes, and portal navigation. These videos empower customers with self-service learning, reducing the need for live training and support calls.
Why Onboarding Videos Matter
Onboarding videos deliver clear, visual instruction that can be accessed anytime, fitting diverse learning styles. They simplify complex information, helping customers quickly understand portal tools and product usage. This accelerates adoption, reduces errors, and shortens time-to-first-order.
Benefits of Integrating Videos in Portals
Increased user confidence and satisfaction
Lower support workload and costs
Consistent training content across customer base
Easy updates for new features or products
Best Practices
Keep videos concise (2-5 minutes) and focused
Offer multilingual subtitles for Canadian markets
Embed interactive elements such as quizzes or FAQs
Organize videos by topic and user role for easy access
Buildix ERP Integration
Buildix ERP’s portal supports seamless video hosting, analytics to track engagement, and easy content management. This ensures distributors can continuously refine onboarding content to maximize impact.
