In building-materials distribution, customer feedback usually shows up one of three ways: a complaint at the counter, a call from a frustrated site super, or silencebecause theyve taken their business somewhere else.
Too many distributors treat feedback like a fire alarm: respond fast, then forget But what happens when you treat it like data? When you log it, study it, and actually build better operations from it?
At Buldix and other relationship-first suppliers, feedback isnt just for PRits the raw material for competitive advantage.
Heres what changes when you actually use it.
1.