🧲 FAQS ABOUT METAL AND STRUCTURAL STEEL PRODUCTS
Contractor-Ready Answers Backed by ERP-Synced Specs, Certs, and Order Accuracy
Steel isn’t just “steel.” When your customers ask about angles, HSS, deck profiles, or galvanized treatments — they expect precise answers backed by documentation.
Contractors can’t afford guesswork. And neither can you.
Here’s a detailed FAQ guide — written for the field — covering the most common questions about metal and structural steel products, and how your ERP system should support fast, confident, and accurate answers every time.
❓ Q: What size and grade is this I-beam?
A: Your ERP should clearly list size (e.g., W10x22), steel grade (A36, A992), and supplier origin. Include mill test reports (MTRs) attached to the order line.
❓ Q: Is this galvanized or mill finish?
A: Use “Coating” or “Finish” fields in ERP product profiles. Add photos or standard specs as attachments. Mark which products are non-returnable after exposure.
❓ Q: What’s the lead time on custom fabrication?
A: Tie each custom SKU to a supplier record with historical lead times. Flag longer-than-average durations and notify the customer via quote or confirmation email.
❓ Q: Can this be cut to size before delivery?
A: Set up cutting as a labor SKU tied to the steel item. Link it to the quote or work order in ERP and ensure cut lengths are stored in delivery notes.
🧠 Tip: Track drop or waste material in ERP to capture cost.
❓ Q: Does this meet code or structural requirements?
A: Add optional documentation links — ICC-ES, ASTM, AISC — and auto-email certificates with the delivery note or invoice. Your ERP should store these by SKU or vendor.
🛠️ PRO TIPS FOR ERP CONFIGURATION
Tag all structural SKUs with grade, mill source, and finish
Auto-block substitutions without spec match
Store all spec sheets, mill certs, and warranty data in one click
Use ERP to flag high-risk or “inspection-prone” products
🧠 FINAL THOUGHT
Steel is technical. Your answers should be instant. With an ERP system that supports certifications, lead time logic, and SKU-level specs, you can answer with authority — and win contractor trust long-term.
📞 Need to simplify steel product data, quotes, and certs? Let’s enhance your ERP with steel-ready workflows.
