Implementing a new ERP system is a major investment—of time, money, and internal resources. But launching the system is only half the battle. Ensuring your team knows how to use it efficiently and confidently is what truly drives long-term value. That’s where a well-structured training library comes in.
But how do you know if the training content you’ve built is actually working? Here’s how to measure success when building a training library for ERP onboarding—especially in industries like building materials, where accuracy, speed, and coordination across departments are essential.
- Completion Rates and Engagement Metrics
Start with the basics: Are employees using the training materials? Track metrics like:
Course completion rates
Time spent on modules
Drop-off points or skipped content
Low engagement may point to overly long modules, unclear content, or a format that doesn’t match how your team prefers to learn.
- Knowledge Retention and Testing
Effective onboarding should result in retained knowledge. Include quick quizzes or scenario-based assessments at the end of each module. Then go a step further: follow up a few weeks later with real-world tasks or challenges to assess long-term retention.
If employees struggle with similar functions across departments—like inventory input, pricing updates, or purchase order tracking—it could indicate a need to revise the training content or approach.
- Reduction in Support Tickets or Errors
A successful training library should lead to fewer support requests and avoidable errors in the ERP system. Monitor common issues before and after training implementation. If your team is still submitting tickets for basic functions or making frequent mistakes in order processing, inventory tracking, or reporting, the training might not be addressing the right pain points.
- Time to Proficiency
How long does it take a new employee to become fully productive using the ERP system? Track the average time from hire to proficiency in core ERP tasks. If training helps reduce that time—especially in high-turnover roles like warehouse operations or sales support—you’re on the right track.
- Manager Feedback and Peer Observations
Sometimes the best insights come from those closest to the process. Gather feedback from team leaders and supervisors about how well employees are applying their ERP training in real workflows. This qualitative feedback can uncover gaps that metrics alone might miss.
- Content Relevance and Updates
ERP systems evolve, and so should your training materials. Success isn’t just about the initial rollout—it’s about maintaining a training library that reflects system updates, process changes, and user needs. Regular audits and updates to your content show that your library is more than a one-time effort.
Final Thoughts
In the building materials industry, where operations span inventory, logistics, sales, and finance, your ERP system is the backbone of efficiency. Building a strong training library—and knowing how to measure its success—is critical to making that system perform at its best.
Success isn’t just about how many people complete training, but whether they can apply it in the real world with confidence and accuracy. Keep tracking, adjusting, and improving—and your investment in ERP onboarding will pay off.
