Key Metrics to Track for Jobsite Delivery and Dispatching — Optimizing with ERP for Building Materials
When it comes to building materials distribution, getting the right products to the right jobsite on time can make or break a project. Whether it’s heavy equipment, construction supplies, or bulk materials, delivery and dispatching need to be precise. Tracking the right metrics will ensure that you minimize errors, reduce delays, and enhance customer satisfaction.
Here are the key metrics to track for jobsite delivery and dispatching — and how an ERP system can help you manage them efficiently.
Building material distributors handle large quantities of goods, often across various locations. Whether you’re delivering to residential or commercial sites, there are always multiple factors involved:
By tracking the right metrics, you gain insight into each stage of the process, making it easier to optimize deliveries, streamline workflows, and reduce operational errors. Your ERP system is designed to help you manage and automate these tasks in real-time, offering data-backed visibility that enhances decision-making.
On-time delivery rate (OTIF) is one of the most important metrics for tracking the reliability of your deliveries. It measures the percentage of orders delivered to the jobsite on time and in full (without missing items).
Late deliveries can disrupt construction schedules, causing delays and customer frustration. Monitoring OTIF helps you understand how well your team is meeting deadlines and if your supply chain is performing efficiently.
Notifies when shipments are at risk of being delayed due to issues like weather, traffic, or inventory availability
🟢 Result: More reliable delivery schedules and satisfied customers.
Delivery accuracy measures how often the right products are delivered to the correct jobsite, without errors or discrepancies in the order.
Incorrect deliveries — whether it’s the wrong material, quantity, or SKU — can delay the project and lead to costly returns and rework.
🟢 Result: Reduced errors, fewer returns, and quicker jobsite progress.
Average delivery time measures how long it takes, on average, for orders to reach the jobsite after the dispatch is initiated.
Speed of delivery can affect a project’s progress. For time-sensitive orders, understanding delivery times allows you to adjust logistics and meet contractor deadlines.
🟢 Result: Faster, more efficient delivery planning that aligns with project timelines.
This metric tracks the cost of delivering each order, including fuel, labor, vehicle maintenance, and other related expenses.
Keeping track of delivery costs ensures you maintain profitability and helps you identify inefficiencies in your logistics network.
Tracks costs per jobsite and compares different delivery methods (in-house vs. third-party logistics)
🟢 Result: Better cost management and improved operational efficiency.
Delivery load efficiency measures how well your delivery trucks are utilized, ensuring that vehicles are filled to their optimal capacity before leaving for a jobsite.
Underloaded trucks waste time and money. On the other hand, overloading can cause damage to products and slow down delivery times.
Monitors the use of multiple delivery trucks to avoid underuse or excess trips
🟢 Result: Increased delivery efficiency and reduced costs.
This metric tracks how well you communicate with customers regarding their delivery status, any delays, or changes to the delivery schedule.
Clear communication reduces frustration, builds trust, and ensures the jobsite isn’t disrupted by unexpected delays.
Automates updates via email or SMS for every stage of the delivery
Sends delivery confirmations and allows customers to request changes if needed
🟢 Result: Higher customer satisfaction and better project timelines.
This metric tracks the percentage of orders that are delayed because materials are out of stock or on backorder.
Stockouts can delay deliveries, which can affect project timelines and lead to lost customers.
Supplier performance tracking to identify vendors who may consistently delay materials
🟢 Result: Better stock control, fewer stockouts, and more efficient deliveries.
This metric tracks how efficiently your fleet of delivery vehicles is being used, based on factors like trips per day, distance covered, and time spent on the road.
Underutilized vehicles increase delivery costs, while inefficient routes waste time and fuel.
Tracks fleet performance and assigns trips based on distance, load, and delivery schedule
Schedules maintenance based on mileage and vehicle performance to avoid downtime
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