When it comes to ERP implementation, success isn’t only determined by how well the system is set up—it hinges on how well your people adopt it. For building materials distributors, that means making sure your team doesn’t just use the ERP, but fully understands and leverages it in daily operations.
High-performing teams know that one of the most effective ways to drive ERP adoption is by building ERP champions inside the organization—especially within the distribution team.
Here’s what they do differently—and what you can apply to your own rollout or optimization plan.
- They Identify the Right People Early
Not everyone needs to be a tech expert to be an ERP champion. What matters most is finding people who are:
Respected by their peers
Open to change
Naturally curious
Detail-oriented and process-minded
These are the team members who can translate new workflows into day-to-day practice and help others do the same. High-performing teams don’t wait until after go-live to find them—they involve these champions from the start.
- They Invest in Deeper Training for Key Roles
While all users need basic ERP training, champions need more. They’re the ones answering questions, troubleshooting small issues, and helping others get unstuck. High-performing teams give these individuals early access to training, more hands-on time with the system, and opportunities to learn beyond their role—for example, how the ERP ties together inventory, purchasing, and logistics.
This deeper knowledge allows them to act as bridges between departments and tech teams.
- They Empower Champions to Lead, Not Just Support
ERP champions aren’t just there to pass along messages—they’re trusted to influence outcomes. That means giving them a voice in decisions, like:
Suggesting better workflows
Providing feedback during testing
Helping tailor the training library to real user needs
By putting them in a leadership position within their teams, you give the rollout credibility and build internal ownership of the system.
- They Keep Feedback Loops Active
High-performing companies don’t just set it and forget it. They keep channels open between ERP champions, project leads, and users well after implementation. That feedback loop allows them to quickly identify:
Process breakdowns
Training gaps
System pain points
And with ERP champions embedded in the distribution team, the feedback is grounded in real operational experience—not assumptions.
- They Celebrate Wins and Recognize Contribution
Recognition matters. When employees see peers being acknowledged for mastering the ERP system or helping others succeed, it builds a culture of accountability and pride. Some companies offer small rewards, but often a simple shoutout in a team meeting or email is just as effective.
ERP champions are change agents. Treat them like it.
Final Thoughts
ERP systems are only as strong as the people using them. High-performing distribution teams know that building a network of ERP champions is key to long-term adoption, smoother operations, and better cross-functional collaboration.
If you’re in the planning or optimization phase of ERP implementation, now’s the time to identify your champions, invest in them, and give them the tools to lead. It’s one of the smartest moves you can make to ensure your ERP system delivers on its promise.
