ERP systems promise better visibility, streamlined operations, and stronger margins. But for many distributors—especially in the building materials space—the reality falls short. Delays, budget overruns, team frustration, and disappointing results aren’t just unfortunate—they’re common.
So why do so many ERP implementations go sideways?
Here’s a breakdown of the most common pitfalls distributors face—and why they lead to failure if not handled early.
- Not Mapping Real-World Workflows First
The problem:
Distributors often jump into ERP selection or configuration without mapping how their processes actually work—especially across sales, warehouse, and delivery teams.
Why it causes failure:
If the ERP doesn’t match real workflows (like staged loading, yard transfers, or bundled product handling), your team will fight the system—or abandon it altogether.
Avoid it:
Document every step in your quoting, picking, staging, delivery, and billing processes before implementation. Choose a system that supports those steps natively or with minimal customization.
- Underestimating Change Management
The problem:
Too many ERP projects focus on features and forget people. Users get dropped into a new system without enough training, context, or support.
Why it causes failure:
Even the best ERP won’t deliver value if the team doesn’t understand how—or why—to use it. This leads to low adoption, manual workarounds, and rework.
Avoid it:
Invest in hands-on training, department-specific onboarding, and ongoing support. Make the ERP rollout a business transformation—not just an IT project.
- Choosing the Wrong ERP Fit
The problem:
Distributors sometimes choose ERPs that aren’t built for distribution—or don’t understand the nuances of building materials (like units of measure, bulk pricing, and job-site logistics).
Why it causes failure:
If your ERP can’t handle key tasks like contractor pricing, multi-yard inventory, or delivery confirmation, you’re constantly stuck customizing or compromising.
Avoid it:
Choose a vendor with experience in distribution—ideally in the building materials space—and demand a demo based on your real-world use cases.
- Poor Data Migration Planning
The problem:
Dirty, incomplete, or inconsistent data from your old system gets dumped into the new ERP without cleanup or structure.
Why it causes failure:
Bad data means bad decisions. Your reports are wrong, inventory is off, and trust in the system erodes fast.
Avoid it:
Clean your data before migration. Standardize product codes, verify pricing rules, and check for duplicate customer or vendor records.
- Over-Customizing Too Early
The problem:
Instead of adjusting processes to fit a solid ERP, some teams over-customize the software to mirror their old (often outdated) workflows.
Why it causes failure:
Heavy customization makes updates harder, support more expensive, and future scaling nearly impossible.
Avoid it:
Start with core features. Customize only where it delivers real value—and document everything for future upgrades.
- Ignoring the Post-Go-Live Phase
The problem:
Once the system is live, the project team disbands and everyone assumes it’s “done.”
Why it causes failure:
Without post-launch support, issues pile up, training gaps widen, and users lose confidence.
Avoid it:
Plan for a 6–12 month optimization phase. Continue gathering feedback, adjusting workflows, and investing in training.
Final Thought
ERP failures aren’t usually about the software—they’re about poor planning, weak alignment, and rushed rollouts. Distributors that succeed take the time to map processes, clean data, train users, and choose tools built for their business.
Avoid these common pitfalls, and your ERP won’t just go live—it’ll drive real results.
